Support

Whether something's broken, you want a copy of your data, or you have a suggestion, email us directly.

Contact us

We handle support and data rights requests by email.

To speed things up, include the email address you registered with, your device and OS version, and a screenshot or the steps that led to the problem.

I can't sign in / I forgot my password: If you signed up with Apple or Google, try the same account again; bontie doesn't store your Apple or Google password. For email accounts, use password reset on the sign-in screen. If you still can't get in, email us and we'll check the account status.
Subscriptions, receipts and refunds: Subscriptions and billing are handled by Apple or Google, so bontie never sees your card number. Cancel in that platform's subscription settings, and request receipts or refunds there too. If a payment went through but the app didn't unlock, email us with the receipt and we'll sort it out.
The keyboard is installed but won't generate drafts: On iOS, go to Settings → General → Keyboard → Keyboards → bontie and turn on Allow Full Access. Without it, the extension can't connect and can't generate anything. If it still fails, it's usually a network issue or your daily quota, and the app will say which.
I want a copy of my data, or I want it deleted: You can delete your account and data directly in the app (Profile → Settings → Delete account), with no email needed. If you can no longer sign in, or no longer have bontie installed, email us and we'll handle it. To request a copy of your data, email us. A separate page sets out exactly what deletion covers.

bontie is built and operated by AstraZenith.